Excessive

I spent most of yesterday working as support for Webkore (handling trouble tickets and sales inquieries); I worked 9am to around 5pm, and only had to deal with a few tickets. While I'm not an expert on any of the material at all, I'm starting to get the hang of how to deal with things, and most things can be resolved by just submitting my own ticket to the server management company and just letting them deal with it (since we pay them money for that). One thing that I enjoyed the most was that my Knowledge Base (and articles) actually helped me a lot when it came to answering sales questions. When I first created the Knowledge Base, I added in a bunch of articles related to sales questions, quick Q and A's that would frequently get sent in, and so when someone sends in questions, I just do a search for it, and copy and paste the answer. So... woo, the Knowledge Base is already proving to be extremely useful, I can't imagine how awesome it will be when there are support-related articles in there.

I've spent that last day since the release of the re-design tracking down small bugs, one of which wasn't very small: Internet Explorer refused to read the table structure of the comment threads and caused it to become unreadable. I coded in a work around of IE deficiencies, but maintained the same effect in all other browsers, so it's a win-win. Comments should now appear perfectly for every visitor, and there is only one issue remaining and it is with Internet Explorer as well (who would have guessed...)

Project Blog

Start Date: March 6th, 2006
End Date: March 24th, 2006
Lines: approx. 2500
Language: PHP 4.4.1 and MySQL 4.1.14

 

 

I've made quite a bit of progress with my blog project, or.. as I've creativly named it, Project Blog. The backend has reached a point of functioning, where the administrator(s) can add, remove and edit articles/entries, as well as view the existing entries and any comments left on them. Also, the admin can view which accounts are currently at the site, and what they're looking at. The admin can also create new accounts, approve account submissions, suspend accounts and unsuspend accounts, as well as change the access level of any account (to normal, special or admin). When creating new entries, the author selects which privacy level the entry will carry. Public (can be viewed by anyone who visits), Semi-Private (can only be viewed by people who are logged in), Private (can only be viewed by accounts that have Special access) or Admin Only (can only be viewed by the author and anyone else that may hold admin privaledges).

Lots of work done on the knowledge base and lots of ideas for my website redesign. The latest feature I've thought of adding is a list of active users browsing the site. I know that I can do it, so might as well!

I've been spending the majority of my time (usually from 11am to 11pm.. sometimes longer) working on various webkore projects, but specifically I've been working on one more than any other, the Webkore Knowledge Base we're developing from the ground up. It's a tool for support staff to look up answers to common questions, as well as troubleshooting steps for common issues. Working on this knowledge base has taken priority, at least for me, since it will take away almost all the stress of working support.

Well it's been a long time.

I've been doing a lot, a lot of programming... php and MySQL, and when I'm not doing that, I'm covering support for Tony or planning the projects. I'm dead right now but I'll try to write a real entry tomorrow or soon. Toodles.